Terms of service

1. About Pelkit

The company is based in Ronneby, Sweden. Our mailing address is 37234.
If you wish to contact us, please send an email to pelkit@pelkit.com with your inquiry and contact details, and we will get back to you shortly.

2. Ordering

Once you complete your order, a confirmation email will be sent to you. It includes details about the products, price, billing, and shipping address.
If there is any mistake in the order confirmation, contact us immediately at pelkit@pelkit.com.

3. Shipping & Delivery

  • Standard delivery time: 8-14 business days.
  • Orders placed on weekends will be shipped the following Monday.
  • If there are unexpected delays (without prior notice from us), contact us at pelkit@pelkit.com.

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  •  

    We sell Football jerseys with very good quality. everything on our website is Thai quality with European size. So it is it fits properly.

    It takes around 2-7 days to Ship the order. 

    shipping in Europe takes a maximum of 10-17 days. but if it gets stuck in customs, it will take longer. it's not something we can do anything about.

    You will probably get your item but only for a longer time. If it happens that the package got stuck in customs and it is generally lost. then we will send you a new one or refund your amount of money.

4. Pricing

  • All prices include 0% VAT.
  • We reserve the right to adjust prices due to supplier price changes, misprints, or incorrect pricing information.

5. Right of Withdrawal

You have a 14-day right of withdrawal from the date you receive your order.

5.1 How to use your right of withdrawal:

  1. Notify us at pelkit@pelkit.com with your name, address, email, order number, and details about the return.
  2. Return the product within 14 days after your withdrawal request.
  3. You are responsible for the return shipping and ensuring the product is in original condition and packaging.
  4. We may deduct an amount for any decrease in value if the item is used or damaged.

5.2 The right of withdrawal does not apply to:

  • Sealed products (for health or hygiene reasons) if the seal is broken.
  • Custom-made or personalized products (e.g., jerseys with a custom name and number).
  • Services that have been fully performed with prior consent.
  • Perishable goods (e.g., food).
  • Individual issues of newspapers or magazines.

Complaints & Returns

All products are inspected before shipping. If a product is damaged or incorrect upon arrival, we will cover the cost to correct the issue.

6.1 How to file a complaint:

  1. Email pelkit@pelkit.com with your name, address, email, order number, and a description of the issue.
  2. Attach clear photos showing the defect.
  3. If approved, we will replace the product or issue a refund.
  4. We follow Swedish consumer protection laws and ARN (Allmänna Reklamationsnämnden) guidelines.

Liability Limitations

  • We are not responsible for indirect damages caused by the product.
  • We are not liable for delays or issues beyond our control (e.g., strikes, natural disasters, war, supplier failures).
  • Product details and colors may vary slightly from images due to display differences.

Cookies

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